Frequently Asked Questions

Q. What should I do if the currency of my destination is not listed?
A. Check our destination list to see if your destination is listed, the list will advise you on which alternative currencies are recommended for your destination.

If you still require some advice then please email our customer services team at customerservices@eurochange.co.uk who will answer your queries during normal office opening hours.

Q. What should I do if I am due to travel tomorrow and I am unsure if the Royal Mail Special Delivery will arrive before I travel?
A. We would recommend that you arrange to purchase your currency from your local eurochange bureau de change; you can find your nearest branch by visiting our branch locator on our website. Please note that our exchange rates may vary from those published online so please check this when you contact your nearest branch.

Q. How can I pay for the currency I have ordered?
A. We have several different payment methods available to you. You can pay online using your debit or credit card. Please note that there is a surcharge for payments by credit card. Alternatively you can make an online bank transfer to our bank account.

As an alternative you may also wish to utilise our ‘reserve and collect’ service to collect your currency from your nearest eurochange branch and pay on collection. Transactions completed this way will receive the branch rate of the day.

Q. Why does the ordering system round up my order?
A. Your order will be rounded to the nearest smallest available denomination for the currency or travellers cheque that you are ordering.

Q. What denominations of currency notes will I receive?
A. We strive to ensure that you will receive a good mix of denominations regardless of which currency you order. Please note that the availability of some denominations of some currencies can be restricted from time to time.

Q. When will I be able to collect my order if I have ordered via the ‘pay & collect’ or ‘reserve & collect’ services?
A. Reservations of currency via these services are subject to availability. For ‘pay & collect’ customers your currency will be available the next working day for orders placed and paid for before 1pm. ‘reserve & collect’ orders may take up to five days (allowing for bank holidays etc.) to be available for collection. Please check the collection dates on the order screen for up to date information.

Q. What exchange rate will I get for using the ‘reserve & collect’ service?
A. You will receive the branch exchange rate on the day of collection. Exchange rates vary minute by minute every day so please be aware that your exchange rate may go down as well as up between the date of you reservation and the date of collection.

If you wish to fix your exchange rate then you would need to select the ‘pay & collect’ service and pay for your order in full.

Q. How will my 'home delivery' order by delivered?
A. The order will be delivered by next day Royal Mail Special Delivery. Please ensure that you are able to sign for receipt of your currency on your anticipated delivery date. Further details are available under the heading ‘Delivery’ in the terms and conditions of our online travel money service on our website.

Q. How can I be sure that I will receive the currency that I have ordered?
A. eurochange prides itself on its history of satisfying our customers’ needs for over 35 years. Our bureau de change business is registered as a Money Service Business by Her Majesty’s Revenue & Customs reference number 12117902.

Your order will be sent and insured via the Royal Mail Special Delivery service to ensure that in the rare occurrence that any order becomes lost or stolen; you will receive your order.

Q. How can I return my unused currency after my trip abroad?
A. You can return your unused currency to your nearest eurochange bureau de change.

If you have purchased our Original Rate Buyback product then you must produce your receipt along with your unused currency before the product expiry date shown on your receipt.