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Home > Privacy & Cookies Policy

Privacy & Cookies Policy

Please read this policy and our Terms & Conditions carefully; by accessing the Website you confirm to have understood and agreed to them.

By using and browsing our website, you consent to cookies being used in accordance with our cookies policy. If you do not consent, you must disable cookies or stop using our website.

The details expressed in this website and accompanying documents or transmissions are for information purposes only and are not intended as a solicitation for funds or a recommendation to trade. eurochange accepts no liability whatsoever for any loss or damages suffered through any act or omission taken as a result of reading or interpreting any of the information contained or related to this site.

Before you register or transact with us you should read this Privacy Policy. When you register with us or ask us to provide you with any of our products or services, you agree that we may handle your information in accordance with this Privacy Policy.

How we collect your information

We may collect your information when you register with us, when you ask us to provide you with any of our products or services, when you speak with us over the telephone, when you write to us and when you visit our website. We use cookies to collect information about your use of our website.

How we use your information

Registration and administration

We use your information to enable you to register with us and, once your registration with us is complete, for the administration of your account, to contact you, to update our records about you, and to respond to and process your queries and requests.

Our products and services

We use your information so we can supply you with our products and services which you use and to meet our contractual obligations to you. We also use your information to notify you about changes or developments relating to our products and services which you use.

Prevention and detection of crime

eurochange and our products and services are subject to the Money Laundering Regulations 2007 and regulation by HM Revenue and Customs. Some of our products and services are also subject to regulation by the Financial Conduct Authority (“FCA”).

We may be required by the Money Laundering Regulations 2007, by HM Revenue & Customs, by the FCA or other regulatory bodies, by the police or other law enforcement agencies, by a court or otherwise by law to use your information in the detection, prevention or prosecution of crime, tax evasion or fraud.

Marketing

We may use your information to send you information concerning our products or services which you use and our similar products or services which we think may be of interest to you. This may include information concerning promotions or offers which could benefit you.

If you do not wish to receive this information from us, please tell us at registration. If you change your mind after registration, please contact us to let us know by using our contact details found at the end of this Privacy Policy or, if we have sent you this information by email, by following the instructions in our email.

Monitoring

We monitor and record our telephone calls with you and use any transcripts of them.

Eurochange group

We may share your information with other members of the eurochange group of companies where we need to do so to provide you with any of the products or services you have requested or where you have asked us to do so.

Your instructions

We may share your information with anyone (for example, an agent) who you have told us or who we are otherwise aware is acting on your behalf, or who introduces you to us, or who you have asked us to contact.

Legal requirements

We may have to share your information with a government body or regulatory authority (such as HM Revenue and Customs or the FCA), with the Police or other law enforcement agencies (for example, in connection with criminal prosecutions, money laundering or fraud investigations), or with other persons or bodies by order of a court or to meet a legal or regulatory requirement or for other lawful reasons, such as for taxation or audit purposes.

Credit controls or debt collection agencies

We may share your information with credit control or debt collection agencies, for example, if you owe us money and we engage their services to recover it from you.

On a business sale or purchase

If we decide we want to sell our business or receive an offer to buy our business we may have to share your information with a prospective purchaser and their legal, financial or other advisers. In these circumstances, we will take appropriate steps to ensure that your information is properly protected.

Others

We will not normally share your information with anyone else unless we need to do so to provide you with our products or services which you use or unless you have asked us to do so.

You may sometimes ask us about, or we may sometimes ask you if you are interested in, products or services which we are unable to provide but which someone else we know (“eurochange contact”) may be able to provide (for example, travel, furniture removal, haulage or financial services). We will never pass your information to a eurochange contact unless you have asked us to do so. Please note that we are not responsible for and cannot be liable to you for any products or services of any eurochange contact or any acts or omissions of any eurochange contact.

Information Sharing Outside of the UK

The nature of our products and services means that we may need to share your information with people or businesses based in countries outside of the United Kingdom, including in the EEA and outside the EEA. The EEA (or “European Economic Area”) comprises the EU member states, Iceland, Lichtenstein and Norway.

The countries to which we may need to send your information would normally be obvious to you. For example, if you have instructed us in connection with a purchase of a property in France then we will usually be dealing with people or businesses based in France (which may include banks, lawyers and estate agents) that are connected with the purchase in order to fulfill our contractual obligations to you.

In many instances we will be dealing with people or businesses which you have asked us to deal with or who you already know or who already know you.

General

We use your information only in accordance with this Privacy Policy and take all steps reasonably necessary to ensure we keep your information secure.

Information security outside of the UK

All countries in the EEA have similar standards of legal protection for personal information. For this reason, we will not normally take further steps to ensure your information is protected when we share it with other people or businesses based in the EEA.

Where we share your information with people or businesses based outside of the EEA, if they are based in a country approved by the Information Commissioner (at the time of writing our Privacy Policy, this includes Switzerland, Hungary, Canada, Argentina, Guernsey and the Isle of Man) or are a signatory to what is known as the “Safe Harbour” regime (which applies to certain companies in the USA), then we will not normally take further steps to ensure your information is protected.

Where we share your information with people or businesses based outside of the EEA and they are neither based in an Information Commissioner approved country nor a signatory to the Safe Harbour regime, we will normally take appropriate steps to ensure that your information is suitably protected.

Your instructions

Where we share your information with people or businesses which you ask us to deal with or who you already know or who already know you, wherever they are based, we will not normally make any further enquiry concerning them or take any further steps to ensure your information is protected.

Worldwide Web

The Internet is not a secure environment.

We store your personal data online, however, we cannot guarantee your online data security. We are not liable to you for any loss of data, injury or harm which occurs to you as a result of the transmission of your information over the Internet, unless this occurs as a result of our own negligence or willful misconduct.

Cookies

Cookies are harmless text files that web servers can store on your computer’s hard drive when you visit a website and allow a server to recognise you when you revisit. Cookies are essential to the effective operation of our website and to enable you to shop online with us.

Cookies used on the Website

A list of all the cookies used on the Website by category is set out below.

Strictly necessary cookies

These cookies enable services you have specifically asked for. For those types of cookies that are strictly necessary, no consent is required.

These cookies are essential in order for you to use our website. Without these cookies you will not be able to place an order or access my account settings.

Cookies used: ASP.NET_SessionId

Performance cookies

These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device.

We use Google Analytics and BridgeBox Group to count page visits and traffic sources so we can measure and improve the performance of our site. These cookies are set automatically on each page of the site and they don't collect information that identifies a visitor.

Cookies used: __utma, __utmb, __utmc, __utmz, NewLogaholic_VID

Web Chat

We use WhosOn to provide web chat functionality on our website. These cookies are set automatically on each page that provides the web chat functionality and they don't collect information that identifies a visitor.

Cookies used: whoson

Social Media and 3rd party cookies

You may also receive cookies, for example by clicking on the Facebook like button. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

You are not obliged to accept cookies that we send to you and you can modify your browser so that it will not accept cookies. You should follow the instructions in your browser (usually located within the “Help”, “Tools” or “Edit” facility) to enable or disable cookies. However, please note that in order to view and/or use some of our products and services, and to enable some of the protection we provide for your financial and personal information, cookies are required on your browser. Disabling the use of cookies may therefore affect our ability to provide you with our products and services.

Further information concerning cookies and how to manage them to suit your preferences can be found by visiting http://www.allaboutcookies.org or http://www.cookiecentral.com.

Your details and the Data Protection Act

We are required to handle information which we hold about you that is capable of identifying you (either alone or with any other information we may hold about you) in accordance with the Data Protection Act 1998 (“the Act”), which regulates the use of “personal data” in the United Kingdom

You have the right under the Act to ask us in writing for details concerning the "personal data" we hold about you, including a description of that data, the purposes for which it is being used and to whom that data has been or may be disclosed. We may charge you an administration fee for providing you with this information.

You can find out more about the Act and your rights by visiting the website of the Information Commissioner at http://www.ico.gov.uk. The Information Commissioner's Office can also be contacted by telephone on 08456 306060.

Changes to our policy

This policy replaces all previous versions and is correct as of May 2012. We reserve the right to change the policy at any time. You should check our website periodically for any changes which may affect you.

How to contact us

If you have any questions about our Privacy Policy or your information, please contact us in writing by email at dataprotection@eurochange.co.uk or by post to the Compliance Officer eurochange plc, PO Box 435, Stevenage, Hertfordshire SG1 9GA

eurochange plc, a company registered in England with Company No. 2519424, and registered office at 235 Old Marylebone Road, London, NW1 5QT United Kingdom.

eurochange plc is authorised and regulated by the Financial Conduct Authority (FCA) under the Payment Services Regulations 2009 for the provision of payment services reference number 534703.

The address of the FCA is 25 North Colonnade, Canary Wharf, London E14 5HS.

Website: www.fca.org.uk Tel: +44 20 7066 1000 Fax: +44 20 7066 1099

eurochange plc is a registered money services business with HM Revenue and Customs No. 12117902.

Cards we accept listed on shopsafe