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Buy with confidence
What we do to protect you
Your custom is very important to us. Whether you are an individual or a corporate customer we value your business and are very grateful for the trust that you place in us.
We take our responsibility as a customer facing, financial institution extremely seriously and would like to show you how we work hard to protect you.
Our business is regulated by two individual authorities – the Financial Services Authority (FSA) and Her Majesty’s Revenue & Customs (HMRC), each having rules and regulations for different departments of our business.
At each of our eurochange branches, through our corporate relationships and through our website we work hard to ensure that all of our team are fully compliant with the policies and procedures that have been put in place to ensure that you and our business are protected.
HMRC governs our bureau de change business including our eurochange branch network and the eurochange online travel money website. Each of our locations is registered as a Money Service Business. HMRC completes regular reviews of our policies, performance and their implementation via visits to our head office and our branches.
Our Money Service Business registration number is 12117902.
The FSA regulates our International Payments business. We are an Authorised Payment Institution under the Payment Services Regulation 2009. Our FSA registration number is 534703.
Amongst other requirements the Payment Services Regulations require us to ensure that all clients’ funds are held in a separate client bank account to our own company funds, this ensures that clients’ money is ‘ring-fenced’ and secure at all times.
Further details of how the FSA and HMRC govern our business are available on their own websites –
What this means to our relationship with you
From time to time we may request further documentation from you to support the transaction that we are carrying out. This could be in the form of additional Identification or supporting documentation to confirm the purpose of your transaction or the source of funds that you are providing.
These requests are merely to satisfy regulatory requirements and you should not be concerned about this. On rare occasions this may lead to a delay with your transaction as we seek to comply with regulations.
At all of our eurochange locations we display the following notice regarding our Anti-Money Laundering Procedures.
|Anti-Money Laundering Procedures
- We operate anti-money laundering controls as required by law. These controls are in place to help stop criminals using bureaux de change to launder money, which feeds terrorism, drug trafficking and other serious crime.
- You may be asked to provide proof of your identity and current address, which we are obliged to copy and hold on file, to comply with our legal obligations.
- Copies of these documents and records of transactions will be retained for five years.
In business for over 35 years
We are proud of our 35 year history and our ability to continually deliver fair value pricing to our customers and maintain a strong balance sheet for our business. This allows us to continue to invest in the development of our products and services as well as providing you with a level of comfort that you can trust us to deliver for you.
We recognise that you must have trust in any business that you entrust with your money and are happy to answer any concerns that you may have.
A copy of our latest financial accounts are available to view on this website to help reassure you, they can be found in the ‘about us’ section.
As with any business we have a duty to secure any personal data that we may hold for the purposes of your relationship with us. Our internal and external auditors work hard to ensure that we comply fully with the Data Protection Act.
As well as personal details we may also require you to input your debit or credit card details to transact via our travel money website, the rules of PCI DSS (Payment Card Industry Data Security Standard) mean that we cannot store your card details on any of our computers systems.
Additionally if you are paying for a purchase at one of our eurochange bureaux by debit or credit card then you will be required to provide a form of official identification, we are required to record this identification as your purchase is designated as a ‘cash advance’ for which we are required to comply with bank card issuer rules.
All of your paper records that are held on your file are stored securely on your behalf.
The trust that you place in us is the key to our success. We take our regulatory responsibilities very seriously and ensure that we comply with each area to the letter of the law.
You can trust us to deliver on all of your foreign exchange requirements.