- The maximum amount you can order online is £2,500 worth of currency.
- For larger amounts than this please visit your nearest eurochange branch.
When paying online we accept the following forms of payment:
- Bank Transfer:
Our bank account details and the payment reference will be displayed on the confirmation page and your order confirmation email. Your order will be released (Home Delivery or Post Office Local Collect orders) or available to collect (Pay & Collect orders) upon receipt of your cleared funds.
For Home Delivery and Post Office Local Collect orders - please ensure that we receive your funds by 4.00pm the day before your order is due to be delivered - otherwise your order will delivered the day after. Please note that funds will only clear with us Monday to Friday (excluding Bank Holidays). Example; if your delivery date is a Monday your funds must clear with us by 4.00pm the Friday before. Please quote your full payment reference when making your payment - if you fail to put this reference then there may be a delay in processing your order.
For Pay & Collect orders, you will only be able to collect your order once we receive your funds. Please note that funds will only clear with us Monday to Friday (excluding Bank Holidays). Example; if your collection date is a Saturday, your funds must clear with us by 4.00pm the Friday before.
- Debit Card: Visa Debit and Maestro. Please note you must be the registered card holder and we only accept debit cards registered to individuals, not businesses.
To collect your Pay & Collect order you will be required to produce the Credit Card (unless you paid via bank transfer) that you used to make your payment and we reserve the right to PIN authenticate the card through the till (there will be no additional charge for this).
Security & Fraud
Your payment card details are encrypted using industry standard SSL technology to ensure they are kept completely safe and secure. As part of our policy to protect against fraudulent use of Debit Cards we conduct security checks on all orders received. These checks can take various forms and may involve contacting you by telephone before we process your order. We also work with various credit and fraud prevention companies and we may share your details with them for the sole purpose of detecting and preventing fraudulent transactions. If, for any reason, there is a problem with your order we are not be obliged to release this to you. We will contact you and process a refund.
3D Secure and Verified by Visa
We use '3D Secure' and 'Verified by Visa' payment verification to give the best level of protection for card payments when processing a transaction online. It is possible that your card issuer may refuse a payment if you are unable to provide the relevant password. Please contact your card issuer directly with any queries regarding this.
If your Debit card is rejected by our online payment processing system, please confirm that all of the details entered are correct, including:
- Your payment card is set up for use online
- Your name and address match the details held by your card issuer
- '3D Secure' or 'Verified by Visa' has been completed
Please note the payment card used for Home Delivery orders must be registered to the delivery address. If all of the above are correct and you are still encountering problems, please contact your card issuer to ensure there are no issues with the payment card.
If you are still experiencing problems we would advise not to make any further attempts and to contact one of our customer service team via our online chat or telephone 0333 2401687.
Payment in Branch
When paying in branch we accept the following forms of payment:
- Debit Card: Visa Debit and Maestro
- Credit Card: Visa and MasterCard (we do not accept American Express). We do not charge for using this payment method but you may be charged by your card issuer – please check their terms & conditions if you are unsure.
Collecting your Pay & Collect order
To collect your Pay & Collect order you will be required to produce the Credit card (unless you paid via bank transfer) that you used to make your payment, your email order confirmation and one of the following forms of identification:
1 x Proof Of ID
- UK or EU photo card driving licence
- National ID card
Please note we are unable to accept any other forms of identification other than those listed. We are not able to release Pay & Collect orders to anyone else other than the cardholder.