Please read this policy and our Terms & Conditions carefully; by accessing this website you confirm that you have read, understood and agreed to them. By using and browsing our website, you consent to cookies being used in accordance with our cookies policy. If you do not consent, you must disable cookies or stop using our website.
The details expressed in this website and accompanying documents or transmissions are for information purposes only and are not intended as a solicitation for funds or a recommendation to trade. eurochange accepts no liability whatsoever for any loss or damages suffered through any act or omission taken as a result of reading or interpreting any of the information contained or related to this site.
How we collect your information
How we use your information
Registration and administration
We use your information to enable you to register with us and, once your registration is complete, for the administration of your account, to contact you, to update our records about you, and to respond to and process your queries and requests.
Our products and services
We use your information so that we can supply you with our products and services which you use and to meet our contractual obligations to you. We also use your information to notify you about changes or developments relating to our products and services which you use.
Prevention and detection of crime
eurochange and our products and services are subject to the Money Laundering Regulations 2007 and regulation by HM Revenue and Customs. Some of our products and services are also subject to regulation by the Financial Conduct Authority ("FCA"). We may be required by the Money Laundering Regulations 2007, by HM Revenue & Customs, by the FCA or other regulatory bodies, by the police or other law enforcement agencies, by a court or otherwise by law to use your information in the detection, prevention or prosecution of crime, tax evasion or fraud.
We monitor and record our telephone calls with you and use any transcripts of them.
We may share your information with other members of the eurochange group of companies where we need to do so to provide you with any of the products or services you have requested or where you have asked us to do so.
We may share your information with anyone (for example, an agent) who you have told us or who we are otherwise aware is acting on your behalf, or who introduces you to us, or who you have asked us to contact.
We may have to share your information with a government body or regulatory authority (such as HM Revenue and Customs or the FCA), with the Police or other law enforcement agencies (for example, in connection with criminal prosecutions, money laundering or fraud investigations), or with other persons or bodies by order of a court or to meet a legal or regulatory requirement or for other lawful reasons, such as for taxation or audit purposes.
Credit controls or debt collection agencies
We may share your information with credit control or debt collection agencies, for example, if you owe us money and we engage their services to recover it from you.
On a business sale or purchase
If we decide we want to sell our business or receive an offer to buy our business we may have to share your information with a prospective purchaser and their legal, financial or other advisers. In these circumstances, we will take appropriate steps to ensure that your information is properly protected.
We will not normally share your information with anyone else unless we need to do so to provide you with our products or services which you use or unless you have asked us to do so. You may sometimes ask us about, or we may sometimes ask you if you are interested in, products or services which we are unable to provide but which someone else we know (“eurochange contact”) may be able to provide (for example, travel, furniture removal, haulage or financial services). We will never pass your information to a eurochange contact unless you have asked us to do so. Please note that we are not responsible for and cannot be liable to you for any products or services of any eurochange contact or any acts or omissions of any eurochange contact.
Information Sharing Outside of the UK
The nature of our products and services means that we may need to share your information with people or businesses based in countries outside of the United Kingdom, including in the EEA and outside the EEA. The EEA (or “European Economic Area”) comprises the EU member states, Iceland, Lichtenstein and Norway.
The countries to which we may need to send your information would normally be obvious to you. For example, if you have instructed us in connection with a purchase of a property in France then we will usually be dealing with people or businesses based in France (which may include banks, lawyers and estate agents) that are connected with the purchase in order to fulfil our contractual obligations to you.
In many instances we will be dealing with people or businesses which you have asked us to deal with or who you already know or who already know you.
Information security outside of the UK
All countries in the EEA have similar standards of legal protection for personal information. For this reason, we will not normally take further steps to ensure your information is protected when we share it with other people or businesses based in the EEA.
Where we share your information with people or businesses based outside of the EEA and they are neither based in an Information Commissioner approved country nor a signatory to the Safe Harbour regime, we will normally take appropriate steps to ensure that your information is suitably protected.
Where we share your information with people or businesses which you ask us to deal with or who you already know or who already know you, wherever they are based, we will not normally make any further enquiry concerning them or take any further steps to ensure your information is protected.
The Internet is not a secure environment.
We store your personal data online, however, we cannot guarantee your online data security. We are not liable to you for any loss of data, injury or harm which occurs to you as a result of the transmission of your information over the Internet, unless this occurs as a result of our own negligence or willful misconduct.
Your details and the Data Protection Act
We are required to handle information which we hold about you that is capable of identifying you (either alone or with any other information we may hold about you) in accordance with the Data Protection Act 1998 (“the Act”), which regulates the use of “personal data” in the United Kingdom.
You have the right under the Act to ask us in writing for details concerning the "personal data" we hold about you, including a description of that data, the purposes for which it is being used and to whom that data has been or may be disclosed. We may charge you an administration fee for providing you with this information.
You can find out more about the Act and your rights by visiting the website of the Information Commissioner at http://www.ico.gov.uk. The Information Commissioner's Office can also be contacted by telephone on 08456 306060.
Changes to our policy
This policy replaces all previous versions and is correct as of May 2012. We reserve the right to change the policy at any time. You should check our website periodically for any changes which may affect you.
How to contact us
eurochange Ltd, a company registered in England and Wales with Company No. 2519424, and registered office at Russell House, Elvicta Business Park, Crickhowell, Powys, NP8 1DF United Kingdom.
eurochange Ltd is authorised and regulated by the Financial Conduct Authority (FCA) under the Payment Services Regulations 2009 for the provision of payment services reference number 534703.
The address of the FCA is 25 North Colonnade, Canary Wharf, London E14 5HS.
Website: www.fca.org.uk Tel: +44 20 7066 1000 Fax: +44 20 7066 1099
eurochange Ltd is a registered money services business with HM Revenue and Customs No. 12117902.