Refunds & Cancellations

In the unlikely event of an issue with your order that is unable to be fulfilled, upon agreement with our Customer Service Team we will issue you with a refund. We will process this immediately but please be aware this could take up to 3-5 working days. This is the standard quoted time frames adopted by the UK bank industry and unfortunately we have no control over this. Any charges applied by your card provider to you will not be refunded.

Cancellation of Home Delivery or Pay & Collect Orders

Should you wish to cancel your Home Delivery or Pay & Collect order you will be issued a refund minus a £10 cancellation charge. If you fail to collect your Pay & Collect order within 7 days of your chosen collection date, you will also be charged the cancellation fee of £10. Please note that any charges applied by your card provider to you will not be refunded.

If after your order is cancelled you still want to purchase Travel Money from us, a new order will need to be placed.

Orders can be cancelled by sending a cancellation request to or contacting us on 0333 2401687. Home Delivery orders cannot be cancelled after 1pm on the day of dispatch.

Cancellation of Reserve & Collect Orders

For Reserve & Collect orders your order will be held for 4 days from your collection date, please contact the branch if for any reason you are unable to collect it within that time. If not collected within this time period we will cancel your order.


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