Five Star Service


    At eurochange we pride ourselves on the high standard of service that we offer, always striving to deliver great service, convenience and value to our customers. We regularly receive feedback and we welcome yours - please click here. See below for our latest comments:

    • Really pleased with the service and will come back again. Well impressed, no problems at all with asking for low denominations and good service on our return exchange.
    • Mrs L. Kelly, eurochange Crystal Peaks
    • 08/11/2017
    • We are writing this email to tell you how excellent and professional your worker at Portsmouth Cascades Shopping Centre is.  Khadeeja Ahmed is very professional, nice and she is representing your business very well. We were there on 04-11-2017 at 12:12 to exchange some money - it was a pleasure to be served by Khadeeja.
    • Anna Miodonska & Agnes Charyton, eurochange Portsmouth
    • 06/11/2017
    • Bianca, Darshana and Ermira have provided fantastic customer service, going above and beyond their roles to match and beat the best rate. Highly commended, I will return.
    • Humza Mohammed, eurochange Birmingham Bullring
    • 02/11/2017


    • I write to congratulate and commend you on the service I received from Fiona in the Lower Mall at Braehead both yesterday and today. I had ordered online but when I arrived to collect was minus my driving licence. She was most sympathetic and helpful. I had asked for the US Dollars I had ordered to be in small denominations for my trip and when I arrived today, licence in hand to collect, she had restructured my order to consist mostly of five and single dollar bills which will assist me greatly. She was unfailingly polite, helpful and humourous throughout and I commend her level of customer service.
    • Alastair Muir, eurochange Braehead Lower
    • 01/11/2017
    • Just leaving feedback for Jemma at the Camberley branch. Very polite service and explanation of options. Would use this branch again as a result of my experience.
    • Tom Taylor, eurochange Camberley
    • 27/10/2017
    • I have now used the Cardiff St Davids and Cwmbran eurochange branch for four transactions and all have been wonderful. The two ladies that served me were both so professional, well trained and helpful. They were also friendly and took a genuine interest in my travels. They were very thorough and very fair with all the process of my travel money. I am so sorry that I cannot remember their names, but hopefully some feedback to their managers will be able to reach them. Thank you.
    • Elyse Paulson, eurochange Cardiff
    • 16/10/2017
    • I have this week been into your Nottingham intu Broadmarsh branch. I have to inform you that your staff at this branch were welcoming, informative and helpful about my enquiry. The branch was very busy at the time so I decided to do some other things whilst in town and returned later the same day. When I came back there was a young lady working on her own named Kimberley. This young lady gave me exceptional sevice. Whilst processing my enquiry which required on the phone consultation, I gave way to other customers as it was still very busy. I observed Kimberley was very professional in how she managed others in the que whilst keeping me informed of my current status.  I was very impressed with Kimberley so much so that I have to tell you that if I had a company of my own with ANY position to fill, I would want to offer her employment! I work in a customer facing position myself and very often on my own so truly appreciate how difficult it can be to serve customers whilst muti-tasking, remaining focused on each transaction and also be engaging in a pleasant manner. Please forward my appreciation to Kimberley for the service I received. You should be proud to have her as a member of your staff.
    • Orlando Greenidge, eurochange Nottigham
    • 12/10/2017
    • Euro's delivered. Many thanks, brilliant service!
    • Brian Corder, eurochange Head Office
    • 12/10/2017
    • I would just like to thank a lovely member of staff in Wigan eurochange, my elderly mother and father were served yesterday by a lovely lady called Michelle, my mother is suffering with dementia and gets confused easily, however Michelle spoke to her with such care and attention that I would just like to thank her for taking her time to treat my mum with respect and decorum. You don't get good customer care alot these days especially when they realise mum isn't quite with it so it was a lovely change to be spoken to like a human being and not an object. Well done eurochange for hiring such lovely staff.
    • Claire J Leyland, eurochange Wigan
    • 07/10/2017
    • I am writing to you with some great feedback from my visit to you Bury Millgate store. I just want to say this is the first time I have used eurochange for my money conversation. I reserved my money online not knowing that the exchange rate was different. Your clerk took the time to firstly match the online rate for me this once due to my error and she was delightful to speak to. She is a credit to your business and I request that she be awarded for her efforts and due to her and my experience today, I will be back as a customer. Thank you.
    • Will Burns, eurochange Bury
    • 02/10/2017
    • Happy with the service I was provided. Fast transaction with a smile.
    • George Bland, eurochange Grimsby
    • 23/09/2017
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