Your custom is very important to us. Whether you are an individual or a corporate customer we value your business and the trust that you place in us. As a customer facing, financial institution we take our responsibility extremely seriously and would like to make it clear how we work hard to protect you.
We are regulated by two individual authorities - the Financial Conduct Authority (FCA) and Her Majesty’s Revenue & Customs (HMRC), each having rules and regulations for different departments of our business. At each of our eurochange branches, through our corporate relationships and through our website we work hard to ensure that our staff are fully compliant with the policies and procedures that have been put in place to ensure that your business and our business are protected.
HMRC governs our bureau de change business including our branch network and website. Each of our locations is registered as a Money Service Business. HMRC completes regular reviews of our policies, performance and their implementation via visits to our head office and our branches. Our Money Service Business registration number is 12117902.
The FCA regulates our International Payments business. We are an Authorised Payment Institution under the Payment Services Regulation 2009. Our registration number is 534703.
Amongst other requirements the Payment Services Regulations require us to ensure that all clients’ funds are held in a separate client bank account to our own company funds, this ensures that clients’ money is ‘ring-fenced’ and secure at all times.
Further details of how the FCA and HMRC govern our business are available on their own websites –
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Changes to our policy
This policy replaces all previous versions and is correct as of June 2016. We reserve the right to change the policy at any time. You should check our website periodically for any changes which may affect you.