Your custom is very important to us. Whether you are an individual or a corporate customer we value your business and the trust that you place in us. As a customer facing, financial institution we take our responsibility extremely seriously and would like to make it clear how we work hard to protect you.

Regulatory requirements

We are regulated by two individual authorities - the Financial Conduct Authority (FCA) and Her Majesty’s Revenue & Customs (HMRC), each having rules and regulations for different departments of our business. At each of our eurochange branches, through our corporate relationships and through our website we work hard to ensure that our staff are fully compliant with the policies and procedures that have been put in place to ensure that your business and our business are protected.

HMRC governs our bureau de change business including our branch network and website. Each of our locations is registered as a Money Service Business. HMRC completes regular reviews of our policies, performance and their implementation via visits to our head office and our branches. Our Money Service Business registration number is 12117902.

The FCA regulates our International Payments business. We are an Authorised Payment Institution under the Payment Services Regulation 2009. Our registration number is 534703.

Amongst other requirements the Payment Services Regulations require us to ensure that all clients’ funds are held in a separate client bank account to our own company funds, this ensures that clients’ money is ‘ring-fenced’ and secure at all times.

Further details of how the FCA and HMRC govern our business are available on their own websites –

Performance cookies

These cookies collect anonymous information on the pages visited. By using our website, you agree that we can place these types of cookies on your device. We use Google Analytics and BridgeBox Group to count page visits and traffic sources so we can measure and improve the performance of our site. These cookies are set automatically on each page of the site and they don't collect information that identifies a visitor.

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Web Chat

We use WhosOn to provide web chat functionality on our website. These cookies are set automatically on each page that provides the web chat functionality and they don't collect information that identifies a visitor.
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Social Media and 3rd party cookies

You may also receive cookies from social media websites and other 3rd party websites, for example by clicking on one of our social media links. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

You are not obliged to accept cookies that we send to you and you can modify your browser so that it will not accept cookies. You should follow the instructions in your browser (usually located within the "Help", "Tools" or "Edit" facility) to enable or disable cookies. However, please note that in order to view and/or use some of our products and services, and to enable some of the protection we provide for your financial and personal information, cookies are required on your browser. Disabling the use of cookies may therefore affect our ability to provide you with our products and services.

Further information concerning cookies and how to manage them to suit your preferences can be found by visiting or

Changes to our policy

This policy replaces all previous versions and is correct as of June 2016. We reserve the right to change the policy at any time. You should check our website periodically for any changes which may affect you.

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