What should I do if the currency of my destination is not listed?
Check our destination list to see if your currency is listed, the list will advise you on which alternative currencies are recommended for your destination. If you still require some advice then please email our customer services team at customerservices@eurochange.co.uk who will answer your queries during normal office opening hours.
How much do I need to spend in order to receive free Home Delivery?
Orders of £600 and over receive free Home Delivery.
I have placed a Pay & Collect / Reserve & Collect order - what proof of ID & Address do I need to bring with me?
To collect your Pay & Collect order you will be required to produce the Debit Card (unless you paid via bank transfer) that you used to make your payment, your email order confirmation and one of the following forms of identification: Passport, Photo card driving licence or National ID card. Please note we are unable to accept any other forms of identification other than those listed. We are not able to release Pay & Collect orders to anyone else other than the cardholder.
If you wish to pay for your Reserve & Collect order using a Credit or Debit card then you will be required to produce one of the following forms of identification as well as your email order confirmation: Passport, Photo card driving licence or National ID card. Please note we are unable to accept any other forms of identification other than those listed. We do not require any forms of identification for orders paid for in cash.
What should I do if I am due to travel tomorrow and I am unsure if the Royal Mail Special Delivery will arrive before I travel?
We would recommend that you arrange to purchase your currency from your local eurochange branch; you can find your nearest branch by visiting our branch locator. Please note that to secure our web rate you will need to use our Pay & Collect service. Alternatively you can use the Reserve & Collect service and you will receive the branch rate of the day.
What rate will I be able to sell back my leftover travel money at?
Once you have entered the amount of currency that you have remaining the rate that you will receive in GBP will be displayed. For large transactions please call one of our currency experts on 0333 240 1687 for further information and an indicative quote or visit one of our branches to discuss your requirements.
What is the maximum amount that I can sell back?
Our £4 The maximum amount that you can sell back is £2,500.00 worth of currency. If you wish to sell back more than this amount then please contact your local eurochange branch by telephone during opening hours where our staff will be happy to assist you.
Are there any currencies that you can't buy back?
Currencies and the denominations that we can buy back are shown on our website.
Can I sell back more than once currency at the same time?
Yes, as long as the total sterling value is under £2,510.00. Just click add another currency™.
How can I found out where my nearest eurochange branch is?
Click on 'find a branch' in the top right and search by city, town or post code, or alternatively on step 1 of the order process you can find your nearest branch using the search function.
When do I need to collect my Sell Back order by?
We will only hold sell back rates for 2 days from the date of order. If you would prefer to bring back your currency at a later date then please process your sell back order at that time.
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