We’re temporarily closing our branches and online, and will keep in touch!
In the light of safety around Covid19 and government travel restrictions, as well as disruptions in the wholesale markets for FX, our branches and online are now closed.
We would like to thank our customers for your ongoing support – we will continue to be in touch over the coming weeks and look forward to welcoming you back into our stores and online as soon as we can.
What is the maximum amount I can order?
The maximum amount you can order online is £2,500 worth of currency. If you wish to order more than these amounts then please contact your local eurochange branch by telephone during opening hours where our staff will be happy to assist you.
What should I do if the currency of my destination is not listed?
Check our destination list to see if your currency is listed, the list will advise you on which alternative currencies are recommended for your destination. If you still require some advice then please email our customer services team at customerservices@eurochange.co.uk who will answer your queries during normal office opening hours.
How much do I need to spend in order to receive free Home Delivery?
Orders of £600 and over receive free Home Delivery.
I have placed a Pay & Collect order - what proof of ID & Address do I need to bring with me?
To collect your Pay & Collect order you will be required to produce the Debit Card (unless you paid via bank transfer) that you used to make your payment, your email order confirmation and one of the following forms of identification: Passport, Photo card driving licence or National ID card. Please note we are unable to accept any other forms of identification other than those listed. We are not able to release Pay & Collect orders to anyone else other than the cardholder.
How can I add another currency?
Just click 'add another currency'.
What should I do if I am due to travel tomorrow and I am unsure if the Royal Mail Special Delivery will arrive before I travel?
We would recommend that you arrange to purchase your currency from your local eurochange branch; you can find your nearest branch by visiting our branch locator. Please note that to secure our web rate you will need to use our Pay & Collect service. Alternatively you can use the Reserve & Collect service and you will receive the branch rate of the day.
